Service Operations & RMA Coordinator

Permanent employee, Full-time · Pittsburgh

Intro

Screening Eagle USA is a leading provider of Ground-Penetrating Radar (GPR) and Non-Destructive Testing (NDT) technologies. Our advanced tools support critical infrastructure projects across the U.S.—from bridges to buildings to transportation hubs.

This is a full-time, mid-level position focused on coordinating service requests, managing RMAs, and maintaining strong communication between customers and our internal teams. We’re looking for someone who thrives in a fast-paced, collaborative environment, is confident working across departments, and brings a proactive, problem-solving mindset to their work.

What will you do

Serve as the main point of contact for incoming service and repair requests
Issue RMA numbers and instructions, track returns, and keep customers informed throughout the repair process
Log and manage service workflows using SAP, ensuring accuracy and visibility across departments
Coordinate closely with service technicians, Regional Sales Managers (RSMs), and warehouse staff to align on priorities and timelines
Support field service scheduling and equipment dispatch
Share service updates, including images or videos, to help troubleshoot and document product issues
Monitor open cases and ensure timely resolution while identifying process improvements along the way

What do we expect

3–5 years in a service coordination, technical support, or customer-facing operations role
Strong understanding of RMA workflows and customer service best practices
Experience with SAP or similar ERP systems
Highly organized, with the ability to prioritize and follow up on multiple open items
Clear, professional communicator—comfortable interacting with both internal teams and customers
Familiarity with technical equipment or repair logistics is a plus
Bonus points for mechanical aptitude or experience using service videos as part of customer support

Our offer

Competitive compensation
100% employer-paid health, dental, and vision coverage

Paid training in advanced GPR/NDT equipment handling

Generous PTO, paid holidays

Long-term growth potential

A highly collaborative and supportive work environment

We foster a collaborative, solutions-driven culture where every team member contributes to delivering exceptional service. This is an excellent opportunity for someone who enjoys managing details, supporting customers, and being a key part of an operational team that keeps things moving.
Send your resume and a short note about your experience and interest in this role. We’re excited to find the right person to grow with our team.

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About us

We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, innovative and inclusive. We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam?

Apply for this job

Are you looking for a role that values your passion and expertise? Are you looking for colleagues who are big thinkers committed to change?

Thank you for your interest in Screening Eagle. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to

Europe: hr-europe@screeningeagle.com
Spain and USA: hr-dle@screeningeagle.com
Singapore: hr-dls@screeningeagle.com