logo
Alle Stellen anzeigen

Service Operations & RMA Coordinator

Festanstellung, Vollzeit · Pittsburgh
Intro
Screening Eagle USA is a leading provider of Ground-Penetrating Radar (GPR) and Non-Destructive Testing (NDT) technologies. Our advanced tools support critical infrastructure projects across the U.S.—from bridges to buildings to transportation hubs.

This is a full-time, mid-level position focused on coordinating service requests, managing RMAs, and maintaining strong communication between customers and our internal teams. We’re looking for someone who thrives in a fast-paced, collaborative environment, is confident working across departments, and brings a proactive, problem-solving mindset to their work.
What will you do
  • Serve as the main point of contact for incoming service and repair requests
  • Issue RMA numbers and instructions, track returns, and keep customers informed throughout the repair process
  • Log and manage service workflows using SAP, ensuring accuracy and visibility across departments
  • Coordinate closely with service technicians, Regional Sales Managers (RSMs), and warehouse staff to align on priorities and timelines
  • Support field service scheduling and equipment dispatch
  • Share service updates, including images or videos, to help troubleshoot and document product issues
  • Monitor open cases and ensure timely resolution while identifying process improvements along the way
What do we expect
  • 3–5 years in a service coordination, technical support, or customer-facing operations role
  • Strong understanding of RMA workflows and customer service best practices
  • Experience with SAP or similar ERP systems
  • Highly organized, with the ability to prioritize and follow up on multiple open items
  • Clear, professional communicator—comfortable interacting with both internal teams and customers
  • Familiarity with technical equipment or repair logistics is a plus
  • Bonus points for mechanical aptitude or experience using service videos as part of customer support
Our offer
  • Competitive compensation 
  • 100% employer-paid health, dental, and vision coverage
 
  • Paid training in advanced GPR/NDT equipment handling
 
  • Generous PTO, paid holidays
 
  • Long-term growth potential
 
  • A highly collaborative and supportive work environment
We foster a collaborative, solutions-driven culture where every team member contributes to delivering exceptional service. This is an excellent opportunity for someone who enjoys managing details, supporting customers, and being a key part of an operational team that keeps things moving.
Send your resume and a short note about your experience and interest in this role. We’re excited to find the right person to grow with our team.
Auf diese Stelle bewerben
About us
We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, innovative and inclusive. We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam?
Auf diese Stelle bewerben
Datenschutzerklärung
Dokument wird hochgeladen. Bitte warten Sie.
Fügen Sie alle erforderlichen (mit einem * gekennzeichneten) Angaben hinzu, um Ihre Bewerbung abzusenden.