Customer Success Operations Manager

Permanent employee, Full-time · Schwerzenbach

Intro

Do you thrive on creating exceptional customer experiences and driving meaningful engagement? As part of our newly formed Customer Growth Team, you will play a pivotal role in transforming how we connect with our customers. Your ideas and actions will directly shape customer journeys, foster loyalty, leading to stong bonds with our customers. As a key member of the team, you will work with our dynamic, international teams and stay at the forefront of exciting initiatives with tangible impact.

What will you do

1. Manage Customer Communication:

Plan, coordinate and execute communication programs across multiple channels, tailored to different customer in close collaboration with marketing and sales teams.

2. Turn Insights into Action:

Partner with customer insights function to develop data-driven cross-sell and upsell campaigns.
Work with inside sales teams to implement campaigns and measure their success.

3. Own Customer Journeys:

Oversee and optimize end-to-end customer journeys, implement improvements and automations to ensure a seamless experience.
Contribute to cross-departmental projects to enhance key touchpoints such as customer portals and e-shop platforms.

4. Support New Offerings:

Contribute to the design, launch, and refinement of added-value offerings for customers.
Actively provide insights to align offerings with customer needs and expectations.

What do we expect

5+ years of experience, at least 3 years in customer lifecycle management roles in B2B and indsutrial sectors.
Familiarity in both hardware and software environments and a good knowledge of subscription models is a strong plus.
Exceptional communication skills and demonstrated ability to lead cross-functional initiatives and deliver impactful results.
Proven ability to interpret data and translate insights into actionable strategies.
Strategic mindset with the ability to adapt and thrive in a fast-paced setting.
Fluent in English is a must.

Our offer

Competitive remuneration package
Team building events and company activities
Opportunities for professional development
Free car parking

For this position we only consider direct applications via our platform.

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About us

We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, innovative and inclusive. We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam?

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Are you looking for a role that values your passion and expertise? Are you looking for colleagues who are big thinkers committed to change?

Thank you for your interest in Screening Eagle. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to

Europe: hr-europe@screeningeagle.com
Spain and USA: hr-dle@screeningeagle.com
Singapore: hr-dls@screeningeagle.com